Shipping policy
ZARNAB (“we”, “us”, and “our”) operates this website. By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties understand and agree to this arrangement to mutually protect and set expectations for our shipping service.
Shipping Coverage
We currently ship only within the United Kingdom.
Orders are dispatched from London, United Kingdom.
Shipping Cost
We offer FREE shipping on all orders within the United Kingdom.
There are no additional shipping charges at checkout.
Shipping Methods
We use reliable postal and courier services to deliver orders across the UK. These may include national postal services or private courier companies depending on availability and delivery efficiency.
The shipping provider may vary depending on location and operational requirements.
Processing Time
Orders are typically processed and prepared for dispatch within 1 business day after payment confirmation.
Orders placed before 2 PM may be processed the same day.
Our fulfillment operations run Monday to Saturday during standard business hours, excluding national holidays.
Delivery Time
After dispatch, delivery within the United Kingdom generally takes:
1–3 business days
Delivery times may occasionally vary due to factors such as:
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courier delays
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high shipping volumes
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weather conditions
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public holidays
Change of Delivery Address
Customers may request a change of delivery address before the order has been dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
If an incorrect address is provided at checkout, we cannot guarantee replacement or refund for the order.
Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.
Delivery Issues
If your delivery takes longer than expected, please contact our support team so we can investigate with the shipping carrier.
If a parcel is confirmed lost in transit, we will arrange either:
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a replacement, or
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a full refund
after the courier confirms the loss.
Parcels Damaged in Transit
If your parcel arrives damaged:
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Please take clear photos of the packaging and product.
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Contact our customer support team immediately.
We may request the damaged product to be returned before issuing a replacement or refund.
Order Cancellations
Orders may be cancelled before they are dispatched.
If the order has already been shipped, please refer to our Refund Policy.
Customer Support
For any shipping or order inquiries, please contact us at: